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Who can place a purchase order?
We accept purchase orders from the following groups within the 50 United States:
� Schools
� Other Government Institutions
� Houses of Worship
� Non-Profit Organizations
� Qualifying For-Profit Businesses
Customers outside of the 50 United States cannot place a purchase order at this time.
Contact Information for Assistance with Purchase Orders
Call Toll-Free: (855) 855-1976
Hours:
Monday through Friday
8:00 am to 4:00 pm MST
Fax: (406) 889-5291
Mail:
Dovetail Distribution
PO Box 305 - 1409 Monarch Lane
Rexford, MT 59930
Contact Us and Receive a Response by Email (We typically respond within
2 hours on business days.)
How do I place a purchase order?
Purchase orders can be submitted by mail, fax, or email (as a PDF attachment). Purchase orders must be submitted on your company letterhead or
your purchase order form.
Include all of the following information:
� Purchase Order Number
� We cannot process a PO based on a requisition number, an approved PO number is required
� Billing address, phone number, and fax number
� Shipping address, contact name, and phone number
� Item description, quantity, unit price, order subtotal, shipping (if applicable), and order total
� Purchasing agent or buyer's authorized signature
� Your Terms and conditions, if applicable
If you wish to receive order, shipment and tracking confirmation emails, include an email address with your fax or letter.
Note: Dovetail Distribution does not collect
Sales Tax
You are responsible for any taxes, duties or fees.
We encourage you to use your own purchase order form. Please include your PO number, purchasing agent's or buyer's name and authorized signature, phone number, billing address, shipping address, and email address. If all required information is not submitted, the order will be considered incomplete and held until all required information is made available.
Is there a minimum dollar amount to open an account?
There is no minimum for any purchase.
What are your payment terms?
Payment terms are net 30 days from receipt of shipment and must be paid by company check,
credit card, approved ACH transfer, cashiers check, or money orders, no personal
checks accepted. Invoices are mailed to the billing address listed on the purchase order upon complete shipment. We can fax and/or email invoices by request.
In the event the purchaser defaults on this agreement, the purchaser will be responsible for any and all reasonable collection costs, court costs, attorneys' fees, or any other expenses incurred in the collection of this debt.
Dovetail Distribution has sole and complete discretion in decisions of whether to limit, extend credit, for how much and how long. To make our decision, we may require additional information for business verification, such as tax identification, business license, 501(c)(3) documents, and/or credit references. Dovetail Distribution reserves the right to require a credit application for Net 30 terms.
Please note that Dovetail Distribution does not offer free
shipping on purchase orders at this time.
ACH Deposits for Recurring
Customers
Dovetail Distribution gladly accepts payments via ACH deposits on institutional orders. For more information, please call us at (855) 855-1976.
What if I need more information about Dovetail Distribution in order to complete a purchase order and issue payment?
If you have special information requirements, such as a W-9 form, please contact us by phone at (855) 855-1976 or send us an email. We will be happy to fax or email any information you need.
Customer
Service Hours
Monday - Friday:
8:00 AM to 4:00 PM (Mountain Time)
Saturday & Sunday:
Your message will be returned promptly the next business day!
Holidays: Messages will be returned as soon as possible on the next
business day.
E-mail: [email protected][email protected]
Omni Water
Filters
Orders may be taken 24 hours a day
SECURE SERVER ORDERING
Please note there will be a 24-48 hour processing time, and then your product will be shipped as selected.
NOTE: We do not guarantee any shipping arrival times or dates. Your order will be sent as selected, but there is no guarantee for date of arrival. (Next day air does not mean you will receive your order tomorrow. It means your order will be shipped via "next day air" after processing.) Please call us if you need assistance.
Payment
For quickest delivery we accept Visa,
MasterCard, Discover and American Express credit cards. Shipment for
orders paid by check will be delayed until check clears, typically within
7-10 days.
If you did not purchase your filter from this site and want
to return it, please contact the site, dealer or store from which you purchased the filter
for return policy and authorization.
If you purchased your filter from this site and need return
information, please see our Return Policy
page. Subrogation,
Insurance and Damage Claims
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